Delivery & Returns
Delivery in most cases will be within 2-3 weeks, it can take longer for deliveries to Scotland. Please note some products fall outside this period, please check the specification tab for details. If for any reason this changes, we will inform you as soon as possible, giving you a new delivery date.
Here at Oak Furniture UK, we’re dedicated to helping our customers with everything from purchase through to placing the furniture in the perfect place. We know that you can’t enjoy your new furniture until it’s where you want it to be.
Orders £399 and under have a £25.00 delivery charge. Please note, for these orders, we may use a national one man delivery service. In such cases, the customer will be responsible for unpacking their order and disposal of the packaging.
You will be contacted 3-5 days in advance with your delivery date and time slot. The delivery team would be happy to give you a courtesy call on the day, too; just request this when you receive your delivery details from the courier. This will be sent to you via an email or a text message, In all cases, you must respond, please respond as soon as possible as failure to respond in time, will mean your delivery would be rescheduled.
- We only deliver to the UK mainland. For Islands off the UK mainland, we can deliver to an agent of your choice.
- For orders under £1,000, there is a surcharge of £15.00 to the following postcode areas: BH, DT, DG, EX, KY, LD, LL,
- NR, SA, AB, DD, IV, KW (KW15,16,17) - delivery to an agent on the mainland only), PA, PH, TR, TQ.
We offer furniture assembly at the following prices:
- Dining tables seating up to 8 people and other small items: £15.00 per item
- Dining tables seating over 8 people: £20 per item
- Wardrobes/beds: £35.00 per item
These options where applicable are present in your shopping basket.
Please make sure that the items you have ordered can be delivered to the room of your choice. Please check the sizes thoroughly before placing your order to ensure they will fit through the doors, corridors and up staircases, if applicable. Please also ensure that the delivery vehicle has sufficient unobstructed access to your property. We can't accept items back due to any of the aforementioned reasons.
Returns & Contact Details
To view our returns policy, please click here.
Return Address:Oak Furniture UK
19 Guard Street
Phone: 01900 871006